Privacy policy, Term & Conditions

Your Privacy Is Important

This statement outlines Aid Appeal International’s policy on how Aid Appeal International uses and manages personal information provided to or collected by it.

 Aid Appeal International is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act and is compliant with the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Aid Appeal International Australia may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to the Aid Appeal International’s operations and practices and to make sure it remains appropriate to the changing legal environment.

What kind of personal information does Aid Appeal International collect and how does Aid Appeal International collect it?

The type of information Aid Appeal International collects and holds includes (but is not limited to) personal information, including sensitive information, about:
• Donors and spouses.
• Community organisations.
• Businesses.

The personal information you provide:

Aid Appeal International will generally collect personal information held about an individual by way of phone calls, forms, meetings etc. You do have the right to seek to deal with us anonymously or using a pseudonym, but in almost every circumstance it will not be practicable for us to deal with you or provide any services to you except for the most general responses to general enquiries unless you identify yourself.

Credit Card information you provide:

Customers credit card details are never kept in our system. We use PayPal payments gateway system for every transaction, so that we do not keep customer’s credit card records with us.  

General Terms and Conditions of Sale

The following General Terms and Conditions of Sale together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use) govern the offer and sale of project donations on our website, “aidappeal.org”. Please read these terms and conditions carefully before making any donations. You should understand that by making a project donation, you agree to be bound by these terms and conditions.

The project donations made on aidappeal.org are paid directly by Aid Appeal International, aidappeal.org has its registered office in Australia at 5/141 Pacific Pines Boulevard, Pacific Pines, Qld 4211, Australia, company registration number IA60104. Aid Appeal International is exempt from tax on most forms of income and capital gains as we have charitable status.

If you need any assistance, please contact our Customer Services Manager who will advise on project donations, donation cancellations & refunds on aidappeal.org, as well as and other general information on the services provided by aidappeal.org. You can contact Aid Appeal International by e-mail (aidappeal.office@gmail.com).

1. Our Business Policy

1.1 Aid Appeal International offers projects and appeals that user can donate on aidappeal.org and its e-commerce business services are available exclusively to its end users, i.e. the “Donors”.

1.2 “Donors” shall mean any individual who is acting for purposes on helping to make financial donations to one or more of our humanitarian projects to help people who are less fortunate, disabled, orphan or suffering from civil war or global disaster etc. If you are not a Donor, please do not make a donation on aidappeal.org.

1.3 aidappeal.org reserves the right not to process orders received from users who are not “Donors” and any other order which does not comply with Aid Appeal International business policy.

1.4 These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of donation orders relating to projects or appeals on aidappeal.org between the users of aidappeal.org and Aid Appeal International.

1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of projects or appeals performed by third parties that are on aidappeal.org through links, banners or other hypertext links. Under no circumstances shall Aid Appeal International be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of aidappeal.org and third parties.

2. How to Execute a Contract with Aid Appeal International

2.1 To place an order for the purchase of one or more products on aidappeal.org, you must add the products to the shopping basket then go to checkout to complete the order by following the relevant instructions.

2.2 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each project donation ordered and the relevant donation price, the type of payment that you may use in order to purchase each project donation and references to the terms and conditions for cancelling project or appeal donations.

2.3 An order shall be deemed submitted when Aid Appeal International receives your project order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of project donations, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. 

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 The submission of orders to Aid Appeal International must be in English.

2.8 After your order form has been submitted, Aid Appeal International will process your order.

2.9 Aid Appeal International may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the projects are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that Aid Appeal International has not carried out your purchase order specifying the reasons thereof. If the projects or appeals displayed on aidappeal.org are no longer available at the time of your last access or once Aid Appeal International has received your order form, Aid Appeal International shall inform you of the unavailability of the projects or appeals within thirty (30) days from the day after Aid Appeal International has received your order.   

If the order form has been sent and the price has been paid for projects or appeals that are no longer available, Aid Appeal International will refund the amount paid for those donated items.

2.10 By submitting an order form to Aid Appeal International, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Aid Appeal International. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on aidappeal.org.

2.11 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on aidappeal.org, through links, including the General Terms and Conditions of Use and Cookies & Privacy Policy.

2.12 Upon submission of an order form, Aid Appeal International shall send you a donation purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the project or appeal main characteristics, detailed information on your donated amount, terms of payment and cancellation policy). 

3. Guarantees and Project or Appeals Price Indication

3.1 On aidappeal.org, we offer humanitarian projects and appeals products for donation purposes. These products are carried out by Aid Appeal International directly as well as its sister company in Bangladesh, Aid Appeal Bangladesh Society and third-party NGOs around the third world. Our work is fully audited on Charity Commission website, and we adhere to strict and stringent control.

3.2 Aid Appeal International does not offer fake appeals or projects. We provide evidence of all our projects and appeals that we collect donations for on our website. 

3.3 The main characteristics of projects and appeals are shown on aidappeal.org on each product page. The product images used are for illustrative purposes on aidappeal.org but the project details and price are accurate.

3.4 Project or Appeal Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price before sending the relevant order form.

4. Payments

4.1 Payment of the project or appeals prices must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to PayPal. Such credit card details are not stored aidappeal.org. If we need to issue a refund we will do it directly on PayPal where your payment amount will be shown but none of your credit card details are accessible. In the case of returns, we adhere to in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for your donation order will be charged to your current account when the we receive your online donations.

5. Customer Care

5.1 For any information requests Aid Appeal International can be contacted via e-mail at aidappeal.office@gmail.com. For further information, go to the contact us page.

6. Donation Rights and the Cooling-Off Period

6.1 If you are a Donor, you may cancel your contract with Aid Appeal International in relation to project or appeals donations purchased from aidappeal.org, without any penalty and without specifying the reason, by notifying Aid Appeal International in writing within seven (7) working days, beginning with the day after you completed the donation. In this case you will receive a full refund of the price of the project or appeals donation in accordance with this Clause 6.  

7. Refund Procedures

7.1 If the recipient of the project or appeal donation indicated in the order form is different from the individual who made the payment for such a donation, the amount paid shall be refunded by Aid Appeal International to the individual who made the payment.

7.2 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.

7.3 Aid Appeal International will refund the price of the project or appeals donation in accordance with the applicable time frame as specified in clauses above. Aid Appeal International shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example: 

a) delay caused by credit card/debit card companies refund policies;
b) payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. 

The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;